Programs
Online Masters
  • Programmes endorsed by Nebrija since March 2025
  • Live online classes
  • October 2025
  • 11 months | 2 weekly live class sessions
  • Sin necesidad de conocimientos previos
Official master's degrees

Programas con titulaciones oficiales en Panamá, Colombia, Ecuador y México y convenios con UMECIT, SEP y Fundación Universitaria Los Libertadores.

  • Live online classes
  • October 2025
  • 11 months | 2 weekly live class sessions
  • Sin necesidad de conocimientos previos
Specialisations
  • Live online classes
  • October 2025
  • 3 months
  • Prior knowledge is required
Advanced Masters
  • On-campus / Online classes live
  • October 2025
  • Sin necesidad de conocimientos previos
Bootcamps

Programas intensivos

  • On-campus / Online classes live
  • October 2025
  • Entre 300 y 400h.
  • Sin necesidad de conocimientos previos
Advanced Programs
  • On-campus / Online classes live
  • Octubre / Noviembre 2025
  • Prior knowledge is required
Activities for Young Immuners

Programas extraescolares enfocados a acercar a los más jóvenes el mundo de la tecnología: programación, inteligencia artificial, electrónica, videojuegos, ciberseguridad, etc...

Courses
IMMUNE
About us
Events
What’s new?
Develop your tech career
Companies
Students
¿Cómo matricularte en IMMUNE?
Campus life
Students
Employability
Employability Referral scheme
We help you to get started
Menu

EnerIA, innovation and user-centred design to rebuild trust in Renfe

In an increasingly competitive rail market, Renfe faces a monumental challenge: to rebuild the trust of a disgruntled user base. Frequent delays, cancellations and technical problems, as well as insufficient customer service, have plunged the company into a major reputational crisis and the number of passengers using its services is falling every year.

How can we turn these pains into opportunities to reposition Renfe as a leader in the sector?

Carried out byr Begoña Rodríguez | Francesc Mora | Laura Oliveros | Samuel Bravo

Qualification Bootcamp in UX/UI Design

Methodologies Design Thinking

Tools Figma | WordPress

The solution

EnerIA, a virtual assistant with artificial intelligence integrated into the Renfe app that transforms the experience by accompanying, informing and assisting passengers at every stage of their journey.

  • Real-time assistancePush notifications with trip reminders, track number, platform changes and incident updates, even in uncertain situations.
  • Efficient customer serviceFAQs and general queries
  • Personalised commercial workPersonalised offers and discounts based on the user's profile.

✍️ More about the project on Medium: https://lc.cx/HF6mDZ

Conclusions

The launch of EnerIA, Renfe's virtual assistant with artificial intelligence, marks a turning point in the relationship between the company and its users. By improving the user experience, Renfe achieves significant advances in recruitment, retention, sales and brand reputation:

  • Reduction of complaints and claims by channelling communication effectively.
  • Increase in downloads and use of the app, increasing user loyalty.
  • Operational optimisation, reducing dependence on traditional customer service channels.
  • Increase in sales, thanks to a closer and more personalised commercial strategy.

In short, EnerIA is much more than technology: it is the bridge that connects Renfe with a vision of the future, towards more efficient, human and accessible transport.

Educational partners
AWS Partner NetworkDBS Dublin Business ShoolUmecitUmecitLiberatorsAlfaisalAsottechPueLatin America Leadership Program
Prizes and awards
AWS Skills to Jobs Tech AllianceLa Razón Award for Education in Technology and InnovationMember Digital Skills and Jobs CoalitionWhere to Study Excellence Education 2023Educational Excellence AwardsEuropean Excellence EducationGIMInstitute Innovation CatalystSustainable Supplier Training Programme
International allies
SICAMRECEmbassy of Colombia in SpainCITECAEIUEESSenescytMexicana de BecasIPFE
© IMMUNE Technology Institute. All rights reserved.
arrow-right