Live online classes

Complex Problem Solving in Technology

36h theory plus case study + 14h support activities

In this course you will learn to tackle complex problems that traditional consultancy is not able to solve, integrating different disciplines and methods, with a special focus on technological challenges and solutions.

Academic information

Why study this course?

In an environment of increasing uncertainty, technology professionals who lead teams must be able to address new problems and critical situations in ways that are unconventional but adapted to complexity. With this training, you will better understand how to offer technology products and solutions that help transform businesses, improve relationships, increase sales and optimise resources, always with a focus on strategy.

It's for you if: you work in technology, lead teams, manage projects and want to focus on solving the needs of your clients and users.

Program aims

A programme designed to provide participants with the knowledge and skills necessary to apply complex problem solving to their daily work, including practical tools, methodologies and success stories.

Methodology

Online with synchronous and asynchronous activities
Live masterclasses to expose basic concepts and answer questions
Self-study materials: suggested readings, quizzes and exercises
2 individual exercises + voluntary activities

Study plan

Complex Problem Solving in Technology

Scenarios of high complexity and uncertainty: the new challenges in today's environment. SCP and Human Sanctuary
The SCP metadiscipline. Main differences with traditional consultancy. Practical fundamentals
Analysis and sensemaking. Principles, frameworks and basic techniques for analysis, proposal and testing of solutions to complex problems.
Critical Thinking and Complex Problem Solving
Strategy and Technology Management in complex environments
Factor X in complex environments. The relevance of the human component
The role of technology in SCP
System dynamics, systems thinking and complex environments
The Convergence of Artificial Intelligence and Complex Problem Solving (CPS)
Team management and cognitive orchestration
Lateral Thinking and Liminality at the Convergence of SCP and Technology
Creativity in the search for solutions in SCP scenarios
Storytelling and communication for stakeholder change and behaviour management
High Variability Processes and Complex Problem Solving
The SCP Solution Process: Practical Examples in the Technology Sector

*The academic program may be subject to changes in line with the changing demand for specific skills in the market. Your employability is our goal.

We rub shoulders with the best

Javier G. Recuenco

Director of the Complex Problem Solving in Technology Course | CEO & Founder

Diana Damas de Diego

Senior Consultant at Singular Solving. Founder and director of GargolaWP. Expert in SCP and Strategic Storytelling.

Carlos Hernández Gómez

Applied Complexity Problem-Solving, Research Scientist, Quantum Computing, Complexity Science, Reverse Engineering, Programming

Sylvia Díaz-Montenegro

CEO of Balandra Software. Pioneer in adaptive processes, systems thinking and complex systems.

Agustín Cuenca

CEO of Entaina and GuardPass. Expert in Artificial Intelligence

Julio Merelo

CIO at Alastria. ex-CTO APD. ex-CTO Open Platform BBVA

Jorge Ordovás

Product Manager in the Web3 and Metaverse area of Telefónica Innovación Digital

Fer Lopez

Professional illustrator. Expert in character design, visual narrative and storytelling.

Toni Dorta

Strategy, Technology and Digital Transformation. Consultant at Singular Solving. Business Development at KuFlow